Privacy Policy 2018-05-15T15:24:14+00:00

Important Information

We wanted to let you know that because of a new data privacy law, GDPR, (General Data Protection Registration), that’s being introduced in the UK from May 2018, we’ll be providing more details about how we collect and use your personal information.

To put your mind at rest, this won’t mean we’re changing the way we collect or use your information. But to help make it easier for you to find out what we do, we’ve created a new ‘Privacy Policy’ which includes details about:

  • Your rights relating to the information we hold about you.
  • How we keep your personal information safe.
  • The type of personal information we collect and use.
  • The legal basis we rely on to use your information.
  • This Privacy Policy covers products or services you have with us.

Where you can find it

Our new Privacy Policy will be effective from 25 May 2018.

If you prefer paper, call us on 01268 769220 and we’ll send you a copy in the post.

We’re here to help

If you have any questions about anything covered above, please give us a call on 01268 769220 or email [email protected] and we’ll be happy to help.

Privacy Policy

In line with new data privacy law (GDPR, general Data Protection Registration):

We hold your name, date of birth, address, contact number, medical history and treatment record.

This is stored on paper in a locked cabinet and on a password protected database.

Your data is kept purely for the purposes of keeping you safe so we know what treatment you have had and when.

Your data is shared with medical pharmacies only for the purpose of issuing a prescription to obtain the treatment required. This is because anti-wrinkle injections are a prescription-only medicine and therefore the pharmacist requires your details just as any other pharmacist would on the NHS when you go to the chemist.

Your data is not shared with anyone else.

We will not contact you without your consent.

Photographs are taken with written consent and are stored on a password protected device and will never be used without your written permission.

Personal data can be legally stored for 10 years for insurance purposes.

We will confidentially dispose of all data after 10 years.

You have a right to access the data held about you, to rectify or erase it.

You have a right to object to personal information being held although this may mean we can’t treat you.

As we have explained, we will take the bare minimum of information in order to safely treat you and hope you can understand this.

Cookies in use on this site and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you’d expect
  • Improve the speed/security of the site
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

  • Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use: Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.